About Us

MID-MICHIGAN ORTHOPAEDIC INSTITUTE

INFORMATION ABOUT US

OUR PRACTICE

Our orthopaedic practice currently consists of seven orthopaedic surgeons and one physician assistant treating general orthopaedic conditions, orthopaedic trauma surgery, fracture care, hand surgery, joint replacement, sports medicine, foot and ankle surgery, and arthroscopic procedures. Most of our physicians have been practicing in the Greater Lansing Area for many years.

We expect to expand our practice to include a spine surgeon in the near future.

HOW TO REACH US

Our office is open Monday – Thursday from 8:00 a.m. to 5:00 p.m. and Friday from 8:00 a.m. to 3:00 p.m. Some of our physicians see patients after 5:00 p.m. Please check their individual profiles to check for their clinic hours. If you need assistance after hours, call our regular office number (517) 333-3777 and the answering service staff will help you locate the physician who is treating you. He will contact you within a reasonable time. If he is not available, the physician on call will contact you within a reasonable time.

 

MAKING AN APPOINTMENT

Call our office number (517) 333-3777 to set up an appointment with one of our physicians. If for any reason you need to reschedule your appointment, please give us 24-hour notification. This allows that time to be used for treating other patients. If you are unable to get an appointment as quickly as you would like, request to be put on our waiting list. When someone cancels an appointment with short notice we try to fill it with someone on our waiting list.

We make every effort to remain on schedule for appointments. Due to the nature of orthopaedic medicine, however, we often encounter new injuries, emergencies or surgeries that may put us behind schedule. In the event of a delay, we appreciate your patience and understanding.

 

YOUR FIRST VISIT

In preparation for your first visit to Mid-Michigan Orthopaedic Institute, please complete the paperwork we mailed you when you made your appointment. You may also download the forms from our website to complete prior to your visit. Be sure to bring this paperwork with you on your first visit. Each time you visit our office, our receptionist will verify this information with you. This important information remains in your confidential patient file. It is also very important to bring any x-rays, MRI’s or EMG’s with you to your appointment.

After you register, our clinical staff will be advised that you have arrived and are waiting. Our clinical staff will bring you back to an exam room. A physician will then come to your exam room. The length of your visit and your time with the clinical staff and physician will vary according to the treatment you need.

Children under the age of 18 must have a parent with them during each office visit.

 

ONGOING OFFICE VISITS

Each time you visit our office, our receptionist will verify the information you initially provided. After you register, our clinical staff will be advised that you have arrived and are waiting. Our clinical staff will bring you back to an exam room and begin treatment according to your physician’s orders, either with an x-ray, a dressing change, cast work or whatever your situation requires. A physician will then come to your exam room.

Children under the age of 18 must have a parent with them during each office visit.

 

MEDICAL QUESTIONS

Routine medical questions will be handled during business hours when your medical records are available to your physician. Our staff will take a message regarding your question and after discussion with your physician, either our clinical staff or your physician will call you back personally. Our commitment to you is to do our very best to be prompt, courteous and thorough.

 

PRESCRIPTION REFILLS

If you call our office for a prescription refill, you will be asked to spell your name, give your date of birth, daytime phone number, physician who prescribed the medication, the name of the medication, pharmacy name and phone number. We need 24 hours to process your request. Please check with your pharmacy after 5:00 p.m. or the following day. Prescription requests called in Monday through Thursday will be processed within 24 hours. We will not process requests called in after Noon on Friday. Those requests will be processed on the following Monday.

 

COPY OF MEDICAL RECORDS

If you call our office for a copy of a report from your medical record, you will be asked to spell your name, give your date of birth, the name of the physician who is treating you, the specific information you are requesting, and a daytime phone number. We need 7 to 10 business days to process your request. Someone will contact you when the requested copies are ready. If you do not have a current medical release form completed, you will be asked to complete one when you come in to pick up your copies.

 

INSURANCE INQUIRIES

We view your insurance coverage as a contract between you and your insurance carrier. Our physicians have contracts with some HMO and PPO plans. To ensure the highest benefit level with your plan, please follow your plan’s authorization and pre-certification requirement before your date of service.

Many HMO and PPO plans will not pay for service if an authorization has not been obtained prior to your visit. We may have to reschedule your appointment until you receive the authorization or you will be required to sign a financial responsibility form that makes you personally responsible for the cost of the visit, and payment is expected at the time of the visit.

For your convenience a list of the current insurance carriers that our physicians participate with is posted on our website.

 

PATIENT ACCOUNTS

Payment is expected at the time of service unless other arrangements are approved in advance. We will file a courtesy claim to all insurance carriers. For your convenience we accept Visa and Mastercard. Should you have any questions regarding our fees or your insurance coverage, please call our Patient Accounts Office (517-333-3777) in advance of your appointment. You should have your insurance card with you at each office visit.

If you have any questions regarding your account, insurance claims or our participation status with an insurance carrier, please call our Patient Accounts Office at 517-333-3777 or email them at billing@mmoi.net.

 

PATIENT SATISFACTION SURVEYS

Because we care, we want to know how we are doing in providing health care services to you. A periodic Patient Satisfaction Survey is given to our patients to get feedback on how we are doing. If areas of improvement are indicated, we will take steps to implement those improvements.

 

OTHER

If you have any other questions or concerns, please call our Practice Administrator, Carol Smith, at 517-203-3910. She will be happy to assist you in any way she can. We are committed to providing the best medical care possible in a friendly and efficient environment. Your medical care is our highest priority.