Mid-Michigan Orthopaedic Institute Information
Our orthopedic practice currently consists of four orthopedic surgeons, one podiatrist and one physician assistant treating general orthopedic conditions, orthopedic trauma surgery, fracture care, hand surgery, joint replacement, sports medicine, foot and ankle surgery and arthroscopic procedures. Most of our physicians have been practicing in the Greater Lansing Area for many years.
HOW TO REACH US
Our office is open Monday – Thursday from 8:00 a.m. – 5 p.m. and Friday from 8:00 a.m. to 2:00 p.m. Our phone line is open Monday - Thursday from 8:00 a.m. to 12:00 p.m. and 1:00 p.m. to 4:30 p.m. and on Friday from 8:00 a.m. to 1:30 p.m. Our Billing Office is currently only available on Mondays, Wednesdays, and Fridays for phone calls. Some of our physicians see patients after their clinic hours. If you need assistance after hours, call our regular office number (517) 333-3777 and the answering service staff will help you locate the physician who is treating you. If they are not available, the physician on call will contact you within a reasonable time.
MAKING AN APPOINTMENT
Call our office number (517) 333-3777 to set up an appointment with one of our physicians. If for any reason you need to reschedule your appointment, please give us a 24-hour notification. This allows that time to be used for treating other patients. There will be a $25 charge for missed appointments. We make every effort to remain on schedule for appointments. Due to the nature of orthopaedic medicine; however, we often encounter new injuries, emergencies or surgeries that may put us behind schedule. In the event of a delay, we appreciate your patience and understanding.
YOUR FIRST VISIT
In preparation for your first visit to Mid-Michigan Orthopaedic Institute, please complete the paperwork that was mailed to you at the time your appointment was made. You may also download the forms from our website at mmoi.net. Be sure to bring this paperwork with you in addition to your insurance cards and photo ID. It is also very important to bring any x-rays, MRI’s or EMG’s to your appointment. Your personal information remains in your confidential patient file.
ONGOING OFFICE VISITS
Please have your insurance card and picture ID with you at each office visit. Our receptionist will verify the information you initially provided. After you register, our clinical staff will be advised that you have arrived and are waiting. You will be brought back to an exam room and begin treatment according to your physician’s orders, with an x-ray, a dressing change, cast work or whatever your situation requires. A physician will then come to your exam room.
Medical questions will be handled by the physician during your visit. Questions asked by phone will be handled by the clinical staff of your physician. When calling for non-urgent matters, such as surgery scheduling, paperwork and questions that do not need to immediately be addressed, please be prepared to leave a detailed message for the clinical staff. Please allow three (3) business days for staff to address and return your non-urgent matter. If you need immediate assistance, you should speak with the receptionist so that she may locate clinical staff to address your concerns. If you are experiencing a medical emergency, please go to the nearest emergency room or dial 9-1-1.
For non-narcotic medication refills, please leave a detailed message with the clinical staff of your physician including the patient’s name, date of birth, current phone number, along with the pharmacy name and telephone number. These prescriptions will be sent to the pharmacy upon physician approval within three (3) business days.
For narcotic medication refills, you will be required to pick up the prescription at our office during regular business hours, Monday through Thursday from 8:00 a.m. to 5:00 p.m. and Friday from 8:00 a.m. to 2:00 p.m. By law, these cannot be sent to the pharmacy. When calling to request a narcotic medication refill, please be prepared with the patient’s name and date of birth, along with a phone number they may be reached, as well as, the name of the medication, strength and how many and how often the patient is taking the medication. Allow for three (3) business days for this medication to be ready to pick up as your physician is required to physically sign it.
COPY OF MEDICAL RECORDS
If you call our office for a copy of a report from your medical record, you will be asked to spell your name, give your date of birth, the name of the physician who is treating you, the specific information you are requesting, and a daytime phone number. We need seven (7) to ten (10) business days to process your request. Someone will contact you when the requested copies are ready. If you do not have a current medical release form completed, you will be asked to complete one when you come in to pick up your copies. One copy is free, additional copies will be charged.
We view your insurance coverage as a contract between you and your insurance carrier. Our physicians have contracts with some HMO and PPO plans. To ensure the highest benefit level with your plan, please follow your plan’s authorization and pre-certification requirement before your date of service. Many HMO and PPO plans will not pay for service if an authorization has not been obtained prior to your visit. We may have to reschedule your appointment until you receive the authorization or you will be required to sign a financial responsibility form that makes you personally responsible for the cost of the visit, and payment is expected at the time of the visit.
Currently, we do not accept insurance from the following carriers: Blue Cross Complete, Cigna, Molina, PHCS, SPHN, and Meridian. Not all doctors accept HAP or First Health.
Acceptance of insurance carriers is subject to change. Please have insurance information on hand when calling to make an appointment.
Payment is expected at the time of service unless other arrangements are approved in advance. We will file a courtesy claim to all insurance carriers. For your convenience, we accept American Express, Discover, Visa and MasterCard. All co-payments are due at the time of service and are subject to a $10 dollar processing fee if not paid at the time of service. Claims pertaining to Worker’s Compensation require written authorization for your compensation carrier. Should you have any questions regarding our fees, your account, insurance coverage, insurance claims or our status with an insurance carrier, please call our Billing Department at (517-333-3777) in advance of your appointment or e-mail them at firstname.lastname@example.org.
PATIENT SATISFACTION SURVEYS
Because we care, we would like to know how we are doing in providing health care services to you. A periodic Patient Satisfaction Survey is given to our patients to obtain feedback on how we are doing. If areas of improvement are indicated, we will take steps to implement those improvements. OTHER If you have any other questions or concerns, please call our practice at 517-333-3777 and we will be happy to assist you. We are committed to providing the best medical care possible in a friendly and efficient environment. Your medical care is our highest priority.